At Cartnest, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a simple and hassle-free return process.
How to Return an Item
Eligibility for Returns:
- You can return items within 7-14 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain items, such as perishable goods, personalized products, or items marked as final sale, are not eligible for return.
Return Process:
- Step 1: Log in to your Cartnest account and go to the Order History section.
- Step 2: Select the order or item you wish to return and click on Return Request.
- Step 3: Fill out the required details, including the reason for the return, and submit your request.
- Step 4: We will arrange for a return pickup or provide a shipping label if necessary.
Return Shipping:
- For damaged, defective, or incorrect items, Cartnest covers the return shipping cost.
- For other returns (e.g., you’ve changed your mind or ordered the wrong item), the cost of return shipping may be deducted from your refund amount.
Refund Process:
- Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days.
- Refunds will be issued to your original payment method, such as your credit/debit card, digital wallet, or bank account.
Conditions for Returns
- The product must be in its original packaging, with all tags and labels attached.
- Items that show signs of use, damage, or missing parts may not be eligible for a full refund.
- Please retain proof of purchase (order confirmation, receipt) when requesting a return.
Exchanges
If you wish to exchange an item for a different size, color, or product, follow the same return process and mention your preference for an exchange. We will do our best to accommodate your request, subject to availability.
Items That Cannot Be Returned
- Perishable goods (e.g., food, flowers)
- Personal care products (e.g., skincare, hygiene products)
- Customized or personalized items
- Digital downloads or software
Our Promise
At Cartnest, we aim to provide the best shopping experience possible. If you have any concerns about your purchase, please don’t hesitate to contact our customer support team at support@cartnest.com. We're here to assist you with any issues related to returns or exchanges.
