At Cartnest, we are committed to ensuring 100% customer satisfaction. Our Money Back Guarantee is designed to give you peace of mind when shopping with us. If for any reason you are not satisfied with your purchase, we offer a straightforward refund process.
How It Works
Eligibility:
- If the product you receive is damaged, defective, or not as described, you are eligible for a full refund.
- You can also request a refund if the product doesn’t meet your expectations within 7-14 days of receiving it.
- Items must be in their original condition and packaging for returns.
Requesting a Refund:
- To initiate a refund, log in to your Cartnest account and navigate to the Order History section.
- Select the product you wish to return and click Request Refund.
- Follow the steps provided, and our team will arrange a return pickup or guide you through the return process.
Processing Your Refund:
- Once we receive the returned item and it passes our inspection, your refund will be processed within 7-10 business days.
- Refunds will be credited back to your original payment method, whether it’s a credit/debit card, digital wallet, or bank account.
Return Shipping:
- Cartnest covers the cost of return shipping for products that are defective, damaged, or incorrect.
- For other returns, the cost of return shipping will be deducted from your refund amount.
Exclusions
- Certain items such as perishable goods, personal care products, or items marked as final sale may not be eligible for refunds. Please check the product description for more information.
Our Promise
If you are not completely satisfied with your purchase, rest assured that we will work quickly to resolve the issue. Your trust is important to us, and we stand behind the quality of our products with our Money Back Guarantee.
For more details or assistance, feel free to contact our customer support team at support@cartnest.com.
